Welcome to Sola!
Sola is a community of creators and customers who share a passion for digital products. These guidelines help us maintain a positive, professional, and creative environment where everyone can thrive.
Whether you're a creator selling your work or a customer discovering amazing products, we ask that you follow these simple principles to keep Sola awesome for everyone.
Our Core Values
Respect
Treat everyone with kindness and professionalism
Creativity
Share original work and celebrate innovation
Integrity
Be honest, authentic, and trustworthy
1. Be Respectful & Professional
✓ Do This
- Communicate politely and professionally
- Give constructive, helpful feedback
- Respect different perspectives and backgrounds
- Assume good intentions in others
✗ Don't Do This
- Use hate speech, slurs, or discriminatory language
- Harass, bully, or threaten other users
- Post offensive or inflammatory content
- Attack others personally in reviews or messages
2. Create & Share Original Content
✓ Do This
- Sell products you created or have rights to use
- Give credit to resources or inspiration you used
- Obtain proper licenses for any third-party assets
- Respect copyright, trademarks, and intellectual property
✗ Don't Do This
- Sell pirated, stolen, or plagiarized content
- Copy other creators' products without permission
- Use copyrighted images, fonts, or assets illegally
- Misrepresent others' work as your own
3. Be Honest & Transparent
✓ Do This
- Describe your products accurately and completely
- Show real preview images of what buyers will receive
- Clearly state what's included in each license tier
- Respond to customer questions honestly
- Disclose any limitations or requirements
✗ Don't Do This
- Make false claims about your products
- Use misleading titles or descriptions
- Show fake reviews or testimonials
- Exaggerate features or results
- Hide important information in fine print
4. Leave Helpful Reviews
✓ Do This
- Share your genuine experience with the product
- Be specific about what you liked or didn't like
- Offer constructive suggestions for improvement
- Update your review if issues are resolved
✗ Don't Do This
- Post fake reviews (for yourself or others)
- Leave reviews for products you haven't purchased
- Use reviews to attack the creator personally
- Offer or accept payment for positive reviews
5. Deliver Quality Products
For Creators:
✓ Do This
- Upload complete, working files that match your description
- Test your products before publishing
- Provide clear instructions or documentation with your files
- Update products to fix issues when possible
- Use accurate preview images that represent the actual product
✗ Don't Do This
- Upload broken, incomplete, or corrupted files
- Delete products that customers have already purchased
- Bait-and-switch with misleading preview images
- Upload products that require additional purchases to use
6. Respect Privacy & Data
✓ Do This
- Keep customer information private and secure
- Use customer data only for legitimate purposes
- Respect email preferences and unsubscribe requests
- Follow applicable privacy laws (GDPR, CCPA)
✗ Don't Do This
- Share or sell customer email addresses
- Send spam or excessive marketing emails
- Publicly share private customer information
- Ignore opt-out or unsubscribe requests
7. Play Fair
✓ Do This
- Compete fairly with other creators
- Price your products reasonably
- Celebrate other creators' successes
- Collaborate and support the community
✗ Don't Do This
- Leave fake negative reviews on competitors' products
- Manipulate ratings, likes, or follower counts
- Sabotage other creators' shops or listings
- Engage in price-fixing or anti-competitive behavior
8. Keep It Legal
Follow all applicable laws and regulations, including:
- Copyright and trademark laws
- Tax laws and reporting requirements
- Consumer protection laws
- Data privacy regulations (GDPR, CCPA)
- Anti-money laundering regulations
See our Prohibited Content Policy for specific restrictions.
Reporting Violations
If you see behavior that violates these guidelines, please report it:
- Reviews: Click the "Report" button next to any review that violates our guidelines
- Copyright infringement: Use our DMCA takedown process
- Prohibited content: Email conduct@thesolamarketplace.com
- Urgent safety issues: Email trust-safety@thesolamarketplace.com
All reports are reviewed by our team. False reports may result in action against the reporting account.
Consequences
Violations of these guidelines may result in:
⚠️ Warning
First-time minor violations
🚫 Content Removal
Removal of violating products, reviews, or content
⏸️ Temporary Suspension
7-30 day account suspension for repeated violations
🔒 Permanent Ban
Severe or repeated violations, illegal activity
Questions?
If you have questions about these guidelines or need clarification, please contact us:
Thank You!
By following these guidelines, you help make Sola a thriving marketplace where creativity, respect, and integrity come together. We appreciate you being part of our community!