Making a Purchase on Sola

Step 1: Add to Cart

When you find a product you want:

1. Open the product page
2. Choose your desired license tier (Personal, Commercial, etc.)
3. Click "Add to Cart"
4. See confirmation that the item was added

Step 2: Review Your Cart

Click the Cart icon in the navigation to review your items:

• Product details - Name, creator, license type
• Price breakdown - Individual and total prices
• Remove items - Change your mind? Remove unwanted items
• Update quantities - Not applicable (digital products are single-purchase)
• Tax calculation - Automatic based on your location

Step 3: Checkout Process

When you're ready to complete your purchase:

1. Click "Proceed to Checkout" from your cart
2. Choose Guest Checkout or Sign In
3. Enter your email address (for order confirmation and downloads)
4. Confirm you agree to download the product immediately (EU customers)
5. Click "Continue to Payment"

Step 4: Payment with Stripe

Sola uses Stripe for secure payment processing:

Enter your payment information:

• Card number
• Expiration date
• CVC/CVV security code
• Billing address (for tax calculation)

Step 5: Order Confirmation

After your payment is successful:

• Instant confirmation - See success message on screen
• Email receipt - Order details sent to your email
• Download access - Immediately available
• License certificate - Generated automatically

Step 6: Download Your Files

Access your purchased files immediately:

1. Click "View Downloads" on the confirmation page
2. Or go to Profile → Downloads anytime
3. Click "Download" button for each file
4. Download your license certificate PDF
5. Re-download anytime, forever!

Tax & Pricing

Sales Tax

Sales tax is automatically calculated based on your location:

• US customers: State and local sales tax applied where applicable
• EU customers: VAT included based on your country
• Other regions: Tax applied according to local laws
• Tax-exempt? Contact support before purchasing

What You Pay

No hidden fees! What you see at checkout is what you pay.

Guest Checkout vs. Account

Guest Checkout

• ✅ No account required to purchase
• ✅ Just provide your email
• ✅ Account created automatically after purchase
• ✅ Access downloads via email link

Signed-In Checkout

• ✅ Faster checkout (saved details)
• ✅ Order history in one place
• ✅ Follow creators and get notifications
• ✅ Leave reviews on purchases

Payment Security

Your payment information is protected:

• Stripe processing - Industry-leading security
• PCI DSS compliant - Meets strict payment card security standards
• SSL encryption - Your data is encrypted in transit
• 3D Secure - Additional verification for eligible cards
• Fraud detection - Advanced algorithms protect against fraud

EU Digital Download Rights

EU customers have special consumer protection rights:

• 14-day withdrawal right - You can request a refund within 14 days
• Express consent waiver - By checking the box at checkout, you agree to immediate download access
• Waives withdrawal right - Downloading the product waives your right to cancel
• Non-consenting customers - Contact support for refund within 14 days

Troubleshooting

Payment Failed

• Double-check card details (number, expiration, CVC)
• Ensure sufficient funds in your account
• Try a different payment method
• Contact your bank (they may be blocking the transaction)
• Disable VPN or proxy if using one

Didn't Receive Order Confirmation

• Check spam/junk folder
• Verify you entered the correct email
• Check your Downloads page (Profile → Downloads)
• Wait 5-10 minutes (email can be delayed)

Can't Access Downloads

• Log into the account associated with your purchase email
• Go to Profile → Downloads
• Check your email for the download link
• Contact the creator for assistance